1. General info
    1. The following document outlines the rules of apartments, terms & conditions of booking, cancellation, payments methods and deadlines, booking confirmations and complaints in property BRACKA 6, ul. Bracka 6/6, :StreetPostalCode, Kraków, tel 00 48 12 3414011, 00 48 608 000 609 (607), email (hereafter: “Property”).
    2. The Guest and the Service Provider are obliged to observe the Terms and Conditions as soon as the former commences using the services provided by the latter. The servicing process and the Guest’s stay in apartments shall be performed in compliance with the rules set out here in.
    3. Prices on the Property website are tax included (VAT included).
    4. Payment is made in Polish Zloty – PLN. Rates in other currencies are approximate, calculated on floating conversion rate.
    5. Reservation agreement is made with the on-line reservation system operator – (PROFITROOM Sp. z o.o. with head office located at: Roosevelta 9/3, 60-829 Poznań, Poland with company registration no.: 0000303746, hereafter: “Operator”) on behalf of Property managed by: Jolanta Pietkiewicz with head office located at Bracka 6/7, 31-005 Kraków, company registration no:
  2. Terms and Conditions of Apartments BRACKA 6
    1. An apartment is let out for a day. The apartment day starts at 14:00 on the day of arrival and ends at 12:00 on the day of departure.
    2. The Landlord provides the following services within the rental price: accommodation, every two days housekeeping at the times indicated by the Guest, fresh towels at bed linen the times indicated by the Guest and the possibility of using all services providing in the offer. The price includes VAT.
    3. Reception-desk is open from 8:00 a.m. until 10 p.m. In case of the late arrival it is necessary to inform the reception before, otherwise the customer will have to contact apartment staff by phone and wait for “check-in”.
    4. The Guest receives access to the apartment through a coded key card, which also opens the main door from the stairwell. The card is active until 12:00 pm of the last day of the stay.
    5. The Landlord processes the Guest’s personal data solely for the purposes of performing hotel services, including researching opinions on the rendered services. The Guest’s information will not be disclosed to any other entities.
    6. The Landlord is liable for the loss or damage of objects brought in by the persons using her services, in the extent indicated by the provisions of Article 846-849 of the Civil Code. The Guest should inform the hotel reception on the occurrence of damage immediately after its ascertainment.
    7. The liability of the Building on account of the loss or damage of money, securities, valuables or objects being of academic or artistic value shall be limited, if these objects are not deposited at the hotel reception desk. The building is not liable for the damage or loss of a car or other vehicle belonging to the Guest.
    8. All the objects found in the rooms and common areas are the property of the hotel and may not be taken outside the building. In the event of the ascertainment of any object after the Guest’s checkout, the Landlord has the right to encumber the Guest with the equivalent of its cost according to the price list, found at the reception desk.
    9. The Guest bears full substantive liability for all types of damages or destruction to the furnishings and technical equipment which occurred due to his fault, or the fault of the guests visit him.
    10. Persons not checked into the apartment may be in the room from 8:00 am to 10:00 pm.
    11. Quiet hours are in force in the apartment from 10:00 pm to 7:00 am. Due to the fact that the rental facility is located in a residential tenement building, disturbing the peace at night may result in the immediate order to vacate the room, with the maintenances of the obligation to pay for the entirety of the visit.
    12. The facility does not allow pets.
    13. The ban on smoking is in force in the rooms, common areas as well as the stair well. In the case of the ascertainment of smoking in the above-mentioned areas, the Landlord shall encumber the Guest with a one time additional fee of EUR 60.
    14. Any personal belongings left by the guest upon leaving the apartment shall be mailed to the Guest’s permanent residency address on the special request and on his cost.
  3. Complaints
    1. In case a customer notices a failure to perfor the booking agreement (i.e. service inconsistent with the reservation terms & conditions, and/or service/product description on the Property website), the customer should immediately notify the contractor (at the reception, by e-mail at or by phone at tel. 00 48 12 3414011, 00 48 608 000 609 (607))
    2. Complains will be processed within 7 days.
    3. In case of a refund based on a complaint, the refund will be made using the payment method corresponding to the one selected by the customer while making the reservation (e.g. in case of a credit card payment – to the credit card account, in case of a bank transfer – to the account from which the payment was made).
  4. Reservation cancellation
    1. Reservation may be cancelled by a customer via the on-line reservation system (the link to manage the reservation can be found in the e-mail booking confirmation) or by contacting the hotel reception directly by phone or e-mail.
    2. Cost of cancellation is stipulated by the selected offer terms.
    3. In case of a refund claimed on the base of reservation cancellation, the refund will be made using the payment method corresponding to the one selected by the customer while making the reservation (e.g. in case of a credit card payment – to the credit card account, in case of a bank transfer – to the original bank account where payment was initiated) within 7 days.
    4. Cost of cancellation is stipulated by the selected offer terms.
  5. Personal details
    1. During the reservation process customer gives consent to place his personal details in the system operator’s database.
    2. Personal data will be used only to enable the complete reservation process in accordance with Personal Data Security Act (dated 29th Aug 1997). Customer may set up an account in the Operators system. The account will enable making future bookings in other properties utilising the Operators system without re-entering personal data.
    3. In instances and on the conditions stipulated by the Personal Data Security Act, dated 29th Aug 1997 (Journal of Laws 2015, point 2135 with further amendments), customer has the right to demand for completion, update and correction of data, either permanent or temporary.
  6. Final provisions
    1. The booking agreement is consider as binding the moment e-mail confirmation is sent the e-mail address given by the customer.
    2. Customer is liable for the proper completion of data in the booking form. Property is not liable for the erroneous data, or failure to provide correct arrival or departure dates, by the customer.
    3. The customer may not withdraw from an agreement concluded remotely, outside the business office based on the article 38, par. 12 of the Customers Rights Act of 30th May 2014 (Journal of Laws 2014, 827).
    4. The Property has the right to provide a service of similar quality within the dates selected by the customer during the reservation process, in case provision of a service reserved is not possible
    5. Selection of the option “I am familiar with and accept BRACKA 6 reservation terms and conditions” means the customer is familiar, understands and accepts the reservation terms and conditions, as well as the selected offer conditions. Online booking completion will not be possible without acceptance of the terms and conditions.